- Document and be proactive about the “little things.” The so-called little things are often part of a bigger picture of efficiency. Your managers know what’s working in their stores and what’s not. They know the faulty equipment, they know when the promotional placement isn’t working, and they know their staffing needs. And if your store managers are too wrapped up in the day-to-day operations to report it, then that’s a task for regional managers. The question is: are you providing your team the tools of communication to report these issues before they become larger problems? Are you responding to these concerns in real-time?
- Manage labor costs. According to NACS data, health care and wages comprise more than 48% of DSOE. More states are raising their minimum wage above the $7.25 federal wage. Leroy Kelsey, director of industry analytics at NACS, points out that convenience store operators have direct control over the decision to offer a higher hourly wage. More convenience store operators may choose this path considering that more mass retailers are bumping up their hourly wages to $10 per hour. However, the key is to retain good employees. “You’ve got to close the loop on training people, acknowledging them and presenting them with opportunities to grow. The best retailers are doing that right now,” he advises.
You’ve probably seen these graphics floating on LinkedIn and other social networks. Employees stay when they are paid well, challenged, promoted, involved, on a mission, empowered, and trusted. Creating such an environment requires a grassroots effort that needs the support of regional managers and store managers. It will require the ability of the organization to identify and recognize talent. If you think it’s impossible, think again. The right tools make it possible for daily or weekly reporting of employee achievements at the store level.
- Treat each store like a microenvironment for efficiency. Speaking of a grassroots effort, convenience store operators need not wait for the next big promotion to follow up with stores. Senior managers and regional managers are likely on the same page when it comes to best practices for operations, but they need employees to comply. Standardize those best practices with checklists that become a routine part of a manager’s reporting system. Then, assign tasks based on those checklists, as needed.
Zenput Helps Improve AccountabilityI could happily extol the benefits of using Zenput for the next 500 words, but I don’t think that would be as effective as if you heard it from a major convenience store retailer, MAPCO, which uses our platform. Watch MAPCO’s testimonial or read about the eye-opening operational insights they have gained and acted on, and please feel free to reach out to us with questions that pertain to your specific needs. Download the MAPCO case study Also, while you’re visiting, please check out examples of the mobile forms retailers can customize for store-level insights. Remember: Forms are distributed in real-time to mobile devices via cloud-based technology. No Internet in the store? No problem! The information will sync online once a connection is restored.
Subscribe to our blog
You are now subscribed!