Chipotle deploys Zenput to improve restaurant operations and deliver great guest experiences
San Francisco, Calif. - September 20, 2018 -- Zenput announced today that Chipotle (NYSE: CMG) has deployed the Zenput platform across the company’s more than 2,450 restaurants to ensure every location adheres to standards, procedures and initiatives in order to deliver a consistent guest experience.
Chipotle was looking for a mobile solution that would support their auditing processes ranging from daily restaurant checks to monthly restaurant performance evaluations to new menu item introductions. Zenput helps operators evaluate and track all aspects of the restaurant and ensure food safety protocols and the overall operation are documented. By making it easier for restaurant managers and field leaders to perform audits and document corrective actions, Zenput is enabling them to shift their attention to restaurant crew member coaching and giving them the tools to ensure any issues are tracked and closed-out promptly.
“Our ability to deliver a consistent guest experience in all our restaurants is a direct function of how closely our employees follow our standards and processes. Zenput gives our field leaders clear visibility into restaurant operations and trends so they can focus their coaching efforts and improve overall accountability,” said Scott Boatwright, Chief Restaurant Officer at Chipotle.
Chipotle is also leveraging Zenput’s mobile platform to support new product introductions. When recently reintroducing chorizo as a limited-time menu item, the company used Zenput to ensure an effective roll-out by having restaurant managers complete a pre-launch readiness checklist. Field leaders then evaluate the restaurants’ execution of the roll-out in Zenput.
“Restaurant operators invest heavily in operating procedures and planning key initiatives but rolling them out and ensuring compliance is non-trivial,” said Vladik Rikhter, CEO of Zenput. “Our work with Chipotle is another example of how industry leading brands are leveraging our mobile technology to see inside and improve the operations of every location to exceed customer expectations.”
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without added colors, flavors or other additives. Chipotle had more than 2,450 restaurants as of June 30, 2018 in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. With more than 70,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. Steve Ells, founder and executive chairman, first opened Chipotle starting with a single restaurant in Denver, Colorado in 1993. For more information or to place an order online, visit WWW.CHIPOTLE.COM.
Zenput is how top operators make great customer experiences happen. Restaurants and other retail chains such as Dominos, Chipotle, KFC, Jersey Mike’s, 7Eleven, and Mapco use Zenput to see inside and improve the operations of every location. By making it easy to roll-out, track and enforce compliance with operating procedures and key initiatives, Zenput helps operations leaders who are collectively overseeing 40,000 locations across 35+ countries collaborate more effectively with employees in the field and in their stores to improve performance and exceed customer expectations. For more information, visit us at zenput.com.
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