Why Hasn’t the Stockout Problem Been Solved?
I’m going to start suggesting that retailers hang up a mirror in their office, tack a piece of paper above it on the wall and write, “The Reason You...
What Makes a Successful Beverage POS Promotion?
Walk into any convenience or grocery store in the United States and you’ll notice the beverage space is a lot like an elementary school classroom...
Why a C-Store Rack Jobber is Like a TV Showrunner
In the entertainment industry, a showrunner is someone who is responsible for the day-to-day operations of a television series. For instance, Matthew...
How to Improve Discount Retailer Operations
Walmart is often the subject of negative press, but that’s bound to happen when you’re No. 1 on the 2014 Fortune 500 list of the world’s largest...
How Retail Reports Can Grow Exponentially
If you asked a group of retail managers what they enjoy most about their jobs, you’d be hard-pressed to find one that says “the paperwork.” That’s the...
Starting a Mobile Strategy in the Retail Space
Photo by Hernán Piñera, via Flickr Today’s smartphones are powerful tools that solve everyday problems for customers and business professionals alike...
Preparing Your Convenience Store for Summer Promotions
Photo by Quinn Dombrowski, via Flickr As the Northeast and Midwest struggle to escape the icy grip of winter, it’s an encouraging sign when retailers...
How to Improve Operations at a Home Furnishings Store
Photo by Elvert Barnes, via Flickr If there’s a segment of the retail industry that knows how to weather a storm, it’s surely the home furnishings...
Utilizing Bluetooth Technology In Restaurants & Retail
Photo via TechCrunch Each year, more retailers are learning that everything is, in fact, better with Bluetooth Smart technology. Bluetooth is defined...
The Key to Successful Department Store Operations
Photo By Mike Mozart, via Flickr Think about your last big family gathering where there were a lot of different personalities in a contained area. The...
What Online Grocery Ordering Means for Brick-and-Mortar Retailers
If 2014 was the year of the mobile app, then 2015 might be the year of online food delivery services. Just in the last week, there have been two big...
How a Retail Store Manager Should Spend Their Day
Photo by Don O'Brien via flickr Inactivity is horrific for retail businesses. We’re certainly not saying retail managers are lazy or inactive. In fact...
Using Retail Digital Signage to Boost Your Brand
Doesn’t it seem like you woke up one day and retail digital signage was everywhere? Well, maybe not everywhere, but we can think of a few good...
Retail Metrics That Matter to CXOs
Every good business decision is made with an end goal in mind. If you’re a retail executive, you already know this. Maybe the end goal of increasing...
Why Mystery Shopping Data Isn’t Enough
“The goal is to turn data into information, and information into insight.” Carly Fiorina Hewlett-Packard Former Executive, President and Chair Your No...
You've Been HACKED! What a Retailer Should Do Next
Photo by Mike Mozart, flickr Retail data security became one of the hottest topics in the retail industry last year after two of the United States’...
Beyond the ATM: The Next Innovation to Drive Retail Foot Traffic
In 1968, a Dallas man and Docutel employee named Don Wentzel was standing on line at his local bank, trying to cash a check. The line was long and his...
How to Conduct a Retail Employee Performance Review
Historically, the retail and convenience store industries have seen tremendously high turnover. According to Doug Fleener, author of “The Profitable...
The Biggest Difficulty in Managing Multiple Store Locations Is...
You’ve heard the phrase “fake it till you make it.” It’s the idea that in order to be successful, you must exude confidence, even if things are...
How to Simplify Franchise Management
Franchise management should come down to the basics: maintaining a clean, safe and orderly environment for your customers. Are you familiar with the...
5 C-Store Trends for 2015: Foodservice & Snacks
Photo via Flickr Convenience stores operate in a highly competitive environment that shows no sign of easing up or slowing down. Traditionally, motor...
How to Conduct a Property Inspection
In our previous blog post, we addressed the limitations of using mystery shoppers to conduct retail audits. It’s a point worth reiterating when...
How to Conduct a Gas Station Audit
There are more than 123,000 convenience stores selling fuel in the United States, according to the 2017 NACS Retail Fuels Report. U.S. gasoline demand...
Using Mobile to Improve Retail Store Quality
Encouraging managers to use their mobile devices to input data and share photos can save time and effort throughout your organization. Saving time...