Five Guys Rolls Out Zenput to Drive Brand Standards and Great Customer Experiences
San Francisco, Calif. - May 8, 2019 -- Zenput announced today that Five Guys is deploying the company’s operations execution platform to ensure the highest brand standards are maintained across its operation. The solution has been rolled out across corporate U.S. locations and will soon be available to franchisees.
Handcrafted, never-frozen burgers made to order on a grill with fresh-cut fries cooked in peanut oil is at the core of the success formula that Five Guys has applied unwaveringly since 1986. In order to deliver the food and experience customers expect when they walk into any of nearly 1600 restaurants around the world, Five Guys was looking to get better visibility into store execution against its core operating procedures, and to make sure that issues were being methodically flagged, tracked and corrected.
“We do burgers and fries, and we want to do that perfectly every time which is a non-trivial feat across a large global operation,” said Bob Kozura, Vice President of Operations at Five Guys. “Zenput helps us execute on the procedures and brand standards we’ve designed.”
Zenput’s mobile solution gives Five Guys store managers an easy way to conduct daily walkthroughs and to capture progress against daily procedure checklists. District managers use the platform to perform detailed assessments during store visits, and to automatically set in motion necessary corrective actions. With all of this information now being captured and tracked in Zenput, senior managers in the field and home office can get a quick handle on issues and trends so they know where to focus time and resources.
About Five Guys
Five Guys is a family owned and operated franchise restaurant group that focuses on serving high quality burgers and fries in a clean, no frills atmosphere. Five Guys was established in 1986 in Arlington, VA. In 2003, Five Guys opened its first franchised location and with the help of loyal franchisees, Five Guys has expanded from five to almost 1,600 locations worldwide. Five Guys continues to be awarded “Best” Burger across various markets and ZAGAT Survey said "there are no better burgers.” For more information, visit www.fiveguys.com.
Zenput is how top operators make great customer experiences happen. Restaurants and other retail chains such as Domino’s, Chipotle, KFC, Jersey Mike’s, 7-Eleven, and Mapco use Zenput’s operations execution platform to see inside and improve the operations of every location. By making it easy to roll-out, track and enforce compliance with operating procedures and key initiatives, Zenput helps operations leaders who are collectively overseeing 40,000 locations across 35+ countries collaborate more effectively with employees in the field and in their stores to improve performance and exceed customer expectations. For more information, visit us at zenput.com.