What Restaurants Considering Third-Party Delivery Need to Consider
I recently came across a post on the website of a business loan provider. They must be in the food space because their post was about increasing...
Is Less Really More on Fast-Casual Restaurant Menus?
Mark Twain famously wrote, “Whenever you find yourself on the side of the majority, it is time to reform (or pause and reflect).” In the quick-service...
The Rewards of Restaurant Employee Training and Culture
When you think of the culture of your typical American casual dining restaurant, what do you think of? For a lot of people, myself included, it’s...
Menu Pricing Matters in Fast-Food Segment
It seems that if there’s one thing fast-food restaurants have learned in recent history, it’s to keep the menu simple and inexpensive—all while...
Hidden Menus Build Customer Loyalty
Nostalgia, special experiences, customization—these are the hallmark qualities of hidden menus that are on the rise across the quick-service and fast...
Why Pizza Hut’s ‘Easy Beats Better’ Philosophy Works
One of my good friends from the Northeast recently said something that shocked me. We were at an event and ordered what many people from his area...
Wanna ‘Pizza’ Your Restaurant Competition? Customization and Technology Are Key
BDO USA’s Restaurant Practice recently released its Benchmarking Update for FY 2015. This report is based on quarterly compilations of operating...
Managing by Checklist: NASA Does It and So Can You!
If you know about space shuttle launches, you know the importance of the checklist. In what seems like a lifetime ago (1999 to be exact), a friend of...
Zenput Moment: Optimize Operations to Increase Sales, Save a Sandwich
Yesterday, I attempted to eat a tuna sandwich that appeared as if it had been prepared by a blindfolded Kindergartener. Lettuce, tomato, and onion...
McD's Channel Blurring with All-You-Can Eat Fries
Let’s all take a moment to consider two facts about McDonald’s: Seventy percent of business comes through the drive-thru window. ( Bloomberg, Nov. 15)...
FDA’s New Rule on Sanitary Transportation Drives Home Importance of Technology
On April 5, the U.S. Food and Drug Administration finalized the Sanitary Transportation of Human and Animal Food rule. This is the sixth rule of seven...
The Minimum Wage is Rising… As Should Employee Accountability
In California, the “fight for $15” didn’t have to reach a ballot vote, as was initially expected. Just the prospect of the November ballot...
Donating Unsold Food: It’s All in the Process
Starbucks recently announced that it would donate 100% of unsold food that’s still safe to consume to help feed the hungry. With 7,600 Starbucks...
Norovirus Prevention Can Be Measured
Google “norovirus” and what appears is basically all you need to know—“winter vomiting bug.” But what should also appear is a “reoccurring nightmare...
First USDA-Certified Restaurant is Well-Timed Alternative
Like most good ideas, it started with a problem. Erica Welton, a former Costco food buyer, was frustrated by the lack of clean, quick options at...
Brand Auditing for QSRs
Anyone familiar with our software solution knows that we’re staunch advocates for executing at the store level. But sometimes you need to zoom out and...
Learning from Subway’s Sandwich Compliance Lawsuit
Welcome to the 21st century, where anyone with a cell phone can turn your marketing campaign on its head. It was an “awkward moment” in 2013 when...
McDonald’s ‘Create Your Taste’ Borrows from C-Stores’ Playbook
QuikTrip, Sheetz, Rutter’s, Wawa. All of these convenience store chains have cult-like food followings, and all of them have something important in...
The Hidden Advantages for Multi-Unit Franchisees
I recently encountered an interesting comparison to being a multi-unit franchisee. For some people, it’s like having a tattoo—they find they can’t...
5 Things to Check Before Closing a Restaurant
What should be on your checklist before leaving? Here are five important things to remember every night before closing: 1. Clean up. No really...CLEAN...
Auditing Hardware Inventory for Smarter Kitchen Operations
It it’s not broken, don’t fix it. That’s the conventional wisdom. But if it’s breaking down every other week during your most profitable daypart, then...
5 Things to Remember Before Opening Your Restaurant Today
Photo by Alex Ermolin When opening a restaurant, whether in the morning for breakfast or afternoon for lunch hour, it’s important to take the time to...
Cage-free Eggs: It’s Time to Give a Cluck
The Humane Society: " What Your Egg Label Really Means" If you keep up with food industry news, you know that there has been an enormous push toward...
Green Box and the Future of Pizza & Recycling
It’s no surprise that the American economy is headed towards a green-friendly industrial model. This growing green economy has sparked creative ways...