Hot off the Presses - The 2019 Restaurant Ops Report
The race to win the loyalty and trust of customers in the restaurant industry is a team sport. Victory is contingent upon chain operations leaders...
The Operations Execution Gap: Marketing (Part 4 of 4)
To drive excitement for their brand and keep foot traffic high, restaurant operators rely heavily on designing and successfully executing their...
The Operations Execution Gap: Employee Accountability (Part 3 of 4)
The success of chain operators is contingent upon field and store employees carrying out key operating procedures. If these critical, customer-facing...
The Operations Execution Gap: Food Safety (Part 2 of 4)
Our recent survey of nearly 90 restaurant chain operators revealed that only 50% of restaurant operators were confident in their ability to identify...
The Operations Execution Gap: New research shows restaurant chains struggling to connect strategy to store-level experiences (Part 1 of 4)
This is part 1 of our 4-part blog series discussing the results of our restaurant industry research survey . Stay tuned in the coming weeks to learn...
Food Safety Education Month - 5 Standards to Uphold
September is National Food Safety Education Month. This is an incredibly important topic, especially for restaurant owners. According to researchers...
The "Last Mile" Execution Challenge
Pasting up your toothbrush with minty fresh Colgate, but falling short of running the bristles over your pearly whites does not result in clean teeth...
How to Control Labor Costs from Eating into your Restaurant Profits
Labor costs continue to rise fast and furiously. Between higher wages, larger turn-over, and several other factors that are seemingly out of the...
Tips on How to Avoid 3 Issues That Set-Up Franchisees for Failure
The relationship between a franchisor and a franchisee is much like any other human relationship. You want to strive for a healthy, co-dependency...
Hurricane Preparedness - Is Your Business Hurricane Ready?
Hurricane season is once again upon us. Very little is safe from the wrath of battering winds and rain. Businesses need to prepare for, and attempt to...
Restaurant Brands Driving Customer Loyalty through Consistency
Restaurant customer loyalty, also known as brand loyalty, can be difficult to quantify and correlate. That may be because loyalty is based on human...
Case Study: KFC Uses Zenput to Create a Consistent Customer Experience
Of the Top 25 restaurant chains in America, KFC stands out as the brand with the longest history. It’s also a brand that now faces aggressive...
Restaurant Franchise Brands are Going Mobile. Why?
According to a survey conducted by TD Bank , more than half of restaurant franchise owners and franchisors (59%) plan to integrate mobile apps and/or...
How to Verify Promotional Rollouts
When retailers or restaurant operators need to verify promotional rollouts like Limited-time Offers, time is of the essence. Limited-time offers are...
Top 3 Food Safety Challenges and How to Address Them
Scheduling training time, verifying the effectiveness of training, and organizing refresher training are the three biggest food safety training...
Why Your Store Needs Better Control of Cleanliness
How much does cleanliness matter to building a retail foodservice brand? The results of the 2017 Consumer Cleaning Insights Survey by P&G Professional...
3 Tips to Verify Your Next LTO
Turkey Gobbler. McRib. Sodapalooza. Just the names of these limited-time offers (LTOs) from convenience stores and QSRs can evoke cravings so powerful...
Empowering Employees with Mobile Technology
This is Part 3 of a 3-Part series about what convenience store, restaurant, and retail operators should start thinking about when planning for the New...
Say Goodbye to Paper Forms
This is Part 2 of a 3-Part series about what convenience store, restaurant, and retail operators should start thinking about when planning for the New...
Incorporating Mobile Devices Into Your Operations
This is Part 1 of a 3-Part series about what convenience store, restaurant, and retail operators should start thinking about when planning for the New...
Meal Kits in Grocery
Amazon’s acquisition of Whole Foods was the major headline of the retail world this summer and even for the entire year. However, a significant sub...
Kroger’s New Restaurant Concept Shows It Won’t Back Down
Ever since the Amazon-Whole Foods deal was announced, Kroger has been under a media and market microscope. How would the U.S.’s largest supermarket...
3 Important Criteria to Cover in a Restaurant Audit
The most challenging part of auditing your restaurant chain for operational consistency isn’t the collection of data—it’s the analysis and follow-up...
Three Brands Compete for Millennials at an Intersection
One intersection, three competing chains… it’s an increasingly common site to see, yet it always feels like a Wild West showdown. Three brooding...