How Operations Leaders Use Zenput to Assign Work to Field & Store Teams
With dozens of locations and hundreds, sometimes thousands of employees, operations leaders constantly face the challenge of effectively and...
Building the Business Case for your Operations Execution Initiative
In our previous posts in this series, we touched on the factors that are driving restaurant, convenience store, and grocery chain operators to...
What is (and isn't) an Operations Execution Platform?
As operations leaders plan for 2021, most are prioritizing investments in initiatives that will drive a step function increase in operations execution...
The OpsX Imperative: Operators Feel Mounting Pressure to Boost Operations Execution Rigor
In recent years, multi-unit operators were already feeling pressure mounting to take their operations execution rigor to the next level. The struggle...
Agile Operations Execution for Grocery: Ensuring Compliance with Procedures & Initiatives
Agile Operations Execution for Grocery: Part 2 of 3 In part 1 of 3 we explored the optimized roll out of strategies and initiatives, but even the best...
Agile Operations Execution for Grocery: Optimized Roll Out of Procedures & Initiatives
Building the framework to turn grocery strategy into action faster As we all know, the disruption caused by COVID-19 has had an impact across...
The Zenput Guide to Agile Operations Execution
Recent market conditions have heightened challenges for restaurant operators and forced quick and constant change in strategies and procedures. While...
Operations Leader Feature: Interview with Eric Martino, COO, Think Food Group
The actions that multi-unit operators are taking to address and survive the coronavirus pandemic are gutsy, brave, lofty, and inspiring. Running a...
How to use Zenput (for Free) to Roll Out Your COVID-19 Action Plans
Restaurants and other foodservice operators have spent the last three-plus weeks updating store processes, pivoting their day-to-day operational...
How to: Coronavirus Action Plans & Enforcement for Operators
The current situation with the coronavirus (COVID-19) has operators planning how to keep their customers and employees healthy and safe from infection...
Gaining Visibility Into Performance in Every Store
Since the growth of the first chain restaurants in the early 1900s, multi-unit operators have struggled with “visibility” across their operation –...
Operations Leader Feature: Paul Espaillat, Oerther Foods
Improving performance across locations is a common goal shared by multi-unit restaurant operators. Unfortunately, there are several barriers that are...
How Savvy Restaurant Operators Maximize and Measure Operations Execution
The role of the operations leader has changed in a big way. Since a century ago when restaurants like A&W first started operating multiple locations...
Introducing Comments: Collaborate More Effectively in the Context of Work
Zenput customers can now comment and @mention teammates on tasks and form submissions. Zenput customers use our platform every day to perform...
The Top 3 Challenges Multi-Unit Operators Face Today and the Next Wave of Operations Execution
Restaurant, retail, and other multi-unit operators have less control over the fate of their businesses than ever before. Shifting market dynamics...
Incident Management: A critical piece of the operations execution equation
Incidents happen. Whether it’s a robbery, a customer slip & fall, or a food safety incident, restaurant operators can’t prevent anything from ever...
Employee Training & Performance: The Heart of Your Operations
Your employees are at the heart of shaping the customer experience and every OpsX component depends on them, whether it means enforcing food safety...
Operations Leaders Feature: Cowabunga Pizza
It might be called last-mile delivery, but it takes the hard work and commitment of training for a marathon. Domino’s pizza franchise Cowabunga Pizza...
Hot off the Presses - The 2019 Restaurant Ops Report
The race to win the loyalty and trust of customers in the restaurant industry is a team sport. Victory is contingent upon chain operations leaders...