Operations Leader Feature: Paul Espaillat, Oerther Foods
Improving performance across locations is a common goal shared by multi-unit restaurant operators. Unfortunately, there are several barriers that are...
Increasing Team and Store Productivity
With increasing labor costs, high turnover, intensifying competition, rapidly changing consumer preferences, and technological innovations, restaurant...
How Chipotle Improves Operational Consistency in Every Store
With over 2,600 locations, a beloved global brand, and millions of customers served every year, Chipotle recognizes the importance of creating...
How Savvy Restaurant Operators Maximize and Measure Operations Execution
The role of the operations leader has changed in a big way. Since a century ago when restaurants like A&W first started operating multiple locations...
Hardee's Franchisee Increases Accountability Across Organization
With the mission of elevating the competitiveness of the Hardee’s brand to the number one hamburger chain in the Iowa/Nebraska region, Westar Group...
Hardee's Franchisee Improves Efficiencies Across Organization
Phase Three Brands is a best-in-class restaurant operator with a mission to provide great food with stellar service and facilities. The company aims...
The Top 3 Challenges Multi-Unit Operators Face Today and the Next Wave of Operations Execution
Restaurant, retail, and other multi-unit operators have less control over the fate of their businesses than ever before. Shifting market dynamics...
Qdoba Franchisee Achieves Highest Food Safety Pass Rate
In its company mission statement, Roaring Fork Restaurant Group self-identifies as a team of high performers who are driven to achieve excellent...
OpsX in Action with RPM Pizza
With over 180 locations in 5 states, RPM Pizza, the largest Domino’s franchisee in the US, knows that maintaining a consistent experience at every...
Buffalo Wild Wings Franchisee Achieves Next-Level Brand Consistency
Diversified Restaurant Holdings Inc. (DRH) is one of the largest franchisees for Buffalo Wild Wings (BWW) in the U.S. with 64 restaurants. DRH's brand...
Incident Management: A critical piece of the operations execution equation
Incidents happen. Whether it’s a robbery, a customer slip & fall, or a food safety incident, restaurant operators can’t prevent anything from ever...
Employee Training & Performance: The Heart of Your Operations
Your employees are at the heart of shaping the customer experience and every OpsX component depends on them, whether it means enforcing food safety...
Restaurant Survival Guide to Hurricane Season
Hurricane season is once again upon us. The Colorado State University Tropical Meteorology Project team forecasts 13 named storms and five hurricanes...
OpsX Playbook Series Part 3 of 5: Marketing Promos
Marketing promotions like limited time offers (LTOs) and seasonal offerings are just one of the ways restaurant operators introduce exciting new...
Juici Patties sees improved ops at their stores, factories, and independent retailers.
Juici Patties’ mission is to provide excellent customer experience by providing authentic Jamaican food at their 60+ restaurant locations, from their...
NRA 2019 Recap: Plant-based meat grows in popularity
The 2019 National Restaurant Association Show was once again filled with exciting up and coming trends. One of these trends appears to be growing at...
OpsX Playbook Series Part 2 of 5: Food Safety
What is a customer’s number one concern when going to a restaurant? Likely - food safety. With just one exposed food safety incident, a brand’s image...
The National Restaurant Association Show 2019
Heading to Chicago for this year's National Restaurant Association Show? We look forward to seeing you there! This year marks the 100th anniversary of...
OpsX Playbook Series Part 1 of 5: Brand Standards
Zenput's 2019 Restaurant Ops Report explored key findings from our survey of restaurant chain operators. We found that corporate brands and franchisee...
Operations Leader Feature: John Richards, COO of RPM Pizza
When it comes to creating great customer experiences--whether in restaurants, convenience stores, grocery stores and more--the efficiency and...
RLC 2019 - "Lead with Courage"
Heading to Phoenix for this year's Restaurant Leadership Conference? We look forward to seeing you there! This four-day conference will bring together...
How the Largest US Domino's Franchisees Improved Food Prep Management
Food Safety. It's a hot topic amongst operators in the foodservice industry, and for good reason. With one single foodborne illness outbreak, a fast...
'Buy vs. Build': The Overlooked Reasons for Buying SaaS
As an employee of a software as a service (SaaS) company, I could write a blog about the perennial “buy vs. build” debate for software platforms and...
Operations Leaders Feature: Cowabunga Pizza
It might be called last-mile delivery, but it takes the hard work and commitment of training for a marathon. Domino’s pizza franchise Cowabunga Pizza...